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Community consultation

Local Land Services is committed to engaging local communities, industry and land manager groups.

Local Land Services Boards are accountable for how the organisation engages with its communities and stakeholders.

From staff in the field working at an operational level through to developing the strategic direction of the organisation, we place great importance on working with you.

We encourage collaboration and shared responsibility by involving communities, industries and non-government organisations to make the best use of local knowledge and expertise.  We offer a range of opportunities for individuals, industry and the community to engage, participate, share ideas and offer feedback on the work we do delivering results for for rural and regional NSW.

Your opinion is important to us.  You can take part through:

  • workshops and community meetings
  • stakeholder meetings and round-tables
  • online consultations
  • surveys
  • community advisory groups
  • local boards.

Customer satisfaction survey

The Local Land Services Act 2013, our mission statement and statewide Strategic Plan 2016 identify customer satisfaction as a long-term indicator of success.

To enable Local Land Services to establish a benchmark to evaluate and improve customer service levels, a customer satisfaction survey was undertaken in October 2015.

An independent research company was engaged to ask 2,300 land managers (200 from each region and 100 public land managers) what they thought of our services through a telephone survey.

Questions covered our overall performance, complaints, communication methods, satisfaction with our services, employee values and behaviour and brand awareness.

The results show how Local Land Services has performed as an entire organisation as well as regionally, with results being used to improve key areas of service.

Where can I find out more?

To find out more, read the executive summary, the key findings flyer or to request a copy of the full report email: my.feedback@lls.nsw.gov.au

Community advisory groups

As a requirement of the Local Land Services Act, each Local Land Services board has established one or more local community advisory groups for its region.

Community advisory group members are suitably qualified to serve on the group and representative of the interests of the local community and stakeholders in the region.

Local board elections

Local Land Services boards are comprised of Government appointments and ratepayer elected positions.

Learn about board members in your region:

Providing feedback

Your views are important to us. Send your questions, comments and suggestions to feedback.

Benchmarking Survey: Understanding the Ratepayers of the Northern Tablelands Local Land Services Region

What were the objectives of the Ratepayer Survey?

The Ratepayer Survey is being used to inform the Local Community Advisory Group as well as the development and delivery of Northern Tablelands Local Land Services projects and programs in the region. This project surveyed ratepayers and key stakeholders to identify:

  • their priorities for projects and programs to be delivered by the Northern Tablelands Local Land Services;
  • how services can best be delivered;
  • identify partners the Northern Tablelands Local Land Services should be working with;
  • how landholders can best be engaged;
  • a baseline of expectations that can be monitored for improvement over time; and
  • any comparisons and differences between the results from this survey and previous surveys.

The project included:

  1. A survey distributed with a newsletter to approximately 7,500 landholders in the Northern Tablelands Local Land Services region
  2. A telephone survey of approximately 100 key stakeholders who have an interest in land management in the Northern Tablelands Local Land Services region

More than a thousand people responded to the survey.  

Survey Results

  • 37% of survey respondents have used services provided by Northern Tablelands Local Land Services.
  • 70% of respondents have an issue with feral animals on their property with foxes being cited as the most significant issue.
  • Almost 90% of respondents agree that maintaining more than 70% ground cover will improve the long-term productive capacity of the land.
  • The survey results indicate that most people have heard of Local Land Services, and they have a strong understanding of our commercial functions such as collecting rates and managing Travelling Stock Reserves (TSRs).
  • There is less understanding that Local Land Services provides agricultural advice and assistance to improve natural resources.
  • The average age of landholders was 60 years, and they were found to have an average of 40 years' experience in agriculture or land management. 
  • 90% of production landholders indicated their property was used for livestock, with 10% indicating their property was used for mixed farming.
  • 83% of respondents indicated that seasonal variability was a major or moderate issue. 
  • Financial capital was the most important limiting factor in terms of implementing new management techniques. 
  • 79% of landholders reported a problem with feral animals on their property with more than half reporting problems with foxes (57%) and pigs (51%). Weeds and pest animals, and then soil condition, were the next major concerns.   
  • 41% of survey respondents believed weed management on TSRs could be improved.
  • 73% of landholders believed the Northern Tablelands Local Land Services could improve their services. The most common theme was to improve consultation, communication and information provision to landholders.
  • The survey found that landholders who participated in group activities such as Landcare or other industry organisations had an increased knowledge of issues such as biosecurity, the benefits of maintaining groundcover and farm management practices that deliver sustainable agriculture. 
  • Overall participation in community groups is falling.
  • The survey results showed that most people have heard of Local Land Services (92%), and they have a good understanding of our commercial functions like collecting rates and managing TSRs.
  • There is less understanding that Local Land Services provides agricultural advice and assistance to improve natural resources.